Most frequent questions and answers
Starting the day, we receive your shoes; most cases take about week to have them ready to ship back to you. *Please check our hour of operation for any holiday closings that may affect the turnaround time on your shoes.
No, you do not. You simply need to know how high of a heel lift or shoe lift you require.
We are accredited by The American Board for Orthotics, Prosthetics & Pedorthics. They did an external, independent review of our organization against nationally accepted standards and its own policies, procedures, processes and outcomes.
We always recommend seeing a medical professional to get the correct amount that is going to work best for you. A doctor or chiropractor can measure your leg length difference or you can use blocks of known height to even out the pelvis. This method will give you your functional leg length measurement, but could be different to your actual leg length difference. You can check out our Blog post about it or if you are in the area please stop by and we can measure for you.
Yes, we can remove and restore the shoe to close to original condition
A Pedorthist is the to title of a professional who has specialized training to modify footwear and employ supportive devices to address conditions which affect the feet and lower limbs.
Your credit card will be charged only after your shoe to build up has arrived at our shoe lift facility and your order has been evaluated and any pricing adjustments approved by you.
Our Pedorthist have so much experience that it is very rare we get a shoe we can’t add an internal heel lift or an external custom shoe lift too. You can email a picture of the shoe and we can let you know if it’s a good chose or not.
Yes, we do a lot of external custom shoe lift or internal heel lifts less that 1/4″. Mostly on sandals or flip flops.
In most cases we try to match the existing color of the sole. Adding color incorporates into the lift colors matching the upper or part of the upper. (See picture gallery). This works well on athletic shoes and dress shoes. This is used more in higher lifts to minimize the appearance of the lift itself. This is more effective in light colored soles, as the lighter colors tend to be more noticeable. Black and darker colors are less noticeable and, in most cases, don’t require color but can be more attractive if the color matches part of the shoe.
Our craftsman is a Certified Pedorthist with over 30 years’ experience as a shoe repairman as well. A Pedorthist is the title of a professional who has specialized training to modify footwear and employ supportive devices to address conditions which affect the feet and lower limbs.
No, unfortunately custom shoe lifts are not a reimbursable expense from insurance companies.
No, we offer free shipping on all of our services accept shoe repair.
Yes, but you would be responsible for shipping.